2015 Customer Service Week: My Experience so Far

I have years of experience as a Customer Service/ Client Relations Representative and beyond. It is the worst and best of running a company.

I shared a quote on Facebook recently that says.

"The Trend is, Always take care of the Customers, So What is Next?.

My Trend is, Always take care of the Employees and happy Employees will definitely take care of Customers"

What About the saying "The Customer is Always right" Are they?

Customer service is about being the face of the company at all times. the way you act in dealing with customers is the same way the customers view the company.

Customer Service is about serving both the internal and external customer and doing the right thing to aid efficiency at every level of operation of a company.

For example, A HR executive who fails to work on the payroll system on time, eventually affects the overall salary payment such that when staff do not get paid at the right time, it affects the firm's operations psychologically.

What about an executive assistant who fails to remind the CEO of a scheduled, it will affects the firm's business and delays decision making. It is also possible that the firm might loose a potential client.

In the course work, I have learnt that every person I provide service to, directly or indirectly is my customer.

The way I treat my colleagues determines their attitude to work and the way external customers would view them at the point of interaction.

While working as Clients Relations Officer, I have taken blames that customers claimed against the company, I have severally been summoned by the authorities for a company's mistakes even when i didn't know about it.

It is normal. Ones a client walks in, the Customer Service Representative (CSR) is their first contact point. 

All customer inquiries passed though the CSR to the various units.

The CSR keeps in touch with the customers, to build a good customer-company relationship. If the customers'  expectations are not met, they complained to the CSR and if actions are not taken as early as possible, they harass the CSR.

I have served different kinds of people, made friends with a lot more, learnt a lot of lessons that developed me professionally.

Yes, Customers are always right. They can even be right in a wrong way. What ever they do affects the way we would react about similar situation next time.

Customers are always right, not only because they keep the company in business  and therefore, should be handled with care. 

For me, they are always right because whatever they do, made me better at my job, my relationship with people and service delivery.

This week, I celebrate, every person I have served in my life as a CSR. I thank you for teaching me how to relate with people, within and outside my professional work environment.

Today, I am better at serving people and I'm thriving at different job responsibilities. all because of you.